Terms & Conditions
West Coast Tours (“the Company”) accepts your (“the Customer”) booking under the following terms and conditions:
We will always refund in full if we cancel your tour.
During the COVID-19 outbreak we have temporarily amended the cancellations, refund and ticket alteration section of our terms and conditions.
Bookings will only be confirmed on receipt of full payment.
Cancellations and Refunds
The Company will only cancel tours due to circumstances outwith our control or that might jeopardise your safety. We always refund in full if we cancel your tour.
Where the Customer cancels the tour reservation prior to 24 hours before departure a full refund less a cancellation charge of £1.50 will be provided. If the cancellation is less than 24 hours before departure a refund is entirely at the Company’s discretion.
We always refund in full if we cancel your tour.
We kindly ask, during these unprecedented times, you to reschedule your booking for a different date or receive a voucher code if you are unsure of future travel date.
We are confident we will get through these challenging times. It would, however, help us greatly if you would consider rescheduling your booking rather than cancelling at this difficult time.
Refunds may take up to 28 days.
Alterations to tickets
An alteration to a ticket may be made by contacting the Company for a fee (currently £1.50 per ticket) in addition to any excess fare, provided that the request is made prior to departure, and subject to seats being available. It may not be altered after the departure date unless the ticket has been cancelled by the Company, and the altered ticket represents a re booking.
We will not charge for rescheduling tour dates.
While the Company will do everything reasonably possible to provide your tour as planned, the Company reserves the right to alter itineraries for whatever reason (e.g. ferry cancellations). The Company reserves the right to refuse to carry any person whose conduct or manner is likely to cause offence or upset to other passengers. In such cases cancellation charges apply and the Company shall have no further liability to that passenger.
Your contract with the Company
A ticket or voucher that has been issued to you is evidence of a contract between you and the Company. If the ticket entitles you to any goods or services from a third party, it is also evidence of a contract between you and that party.
The Company will not accept nor have any liability for any acts or omissions whether negligent or otherwise of any person providing services in connection with any tour unless such a person is employed by or under the direct control of the Company. Tickets for travel on other carriers are subject to the normal conditions of carriage of the individual carrier.
You may not transfer your ticket
A ticket may only be used by the person for whom it has been bought. It cannot be resold or passed on to anyone else.
Concessionary Travel Schemes
Our tours do not fall within the terms of Concessionary Travel Schemes for free bus travel.
We recommend customers have hand luggage only as we cannot guarantee the safety of any luggage left on the vehicle and will not accept any liability for any loss or damage.
Wherever possible, the Company will assist the wheelchair-bound passenger. However, we ask that all passengers who require special assistance or disabled access contact us at least 24 hours before departure to ensure we can accommodate their specific requirements as some tours may have parts that are unsuitable for wheelchair-bound passengers.
While we carry children on our tours, the Three Isles Tour is not suitable for very small children that require to be carried due to steep stairs and paths that may be slippery underfoot during wet weather.
Smoking is not permitted on any of our vehicles.
Passengers are not permitted by law to take alcoholic drinks onto coaches for the purpose of consuming them on board, nor to drink such drinks on the coach nor to remain on the vehicle when in the opinion of the driver they are under the influence of alcoholic drink.
Passengers are not allowed to take onto our coaches any hot food e.g. chips, take-away meals etc. We will refuse access to any passenger with hot food.
Hot drinks are allowed on board vehicles if they are in a cup or container with a secure lid. They may not be consumed in the front passenger seats of the coach.
Carriage of animals
Animals, other than guide dogs accompanying registered blind persons and hearing dogs accompanying deaf persons, will not be carried on the Company’s services.
The Company does not accept any liability for any loss, inconvenience or damage caused by events beyond the control of the Company.
These conditions shall be construed and interpreted in accordance within the Law of Scotland and the Parties each submit to the jurisdiction of the Scottish Courts.
Please check tickets at the time they are issued
When you buy a ticket, you should make sure that it is valid for the tour you wish to take. If possible, you should tell staff about any apparent errors at that time. If you do not, the Company will only consider claims about any errors if you can show to its reasonable satisfaction that an error was made.
Arriving in time
Passengers must be at the boarding point prior to the departure time to ensure travel on the specified tour/service. Failure to do so may result in you being unable to travel. No responsibility for any loss can be accepted in such circumstances.
Make sure you are on the correct vehicle and that you get off at the right stop
While our staff will usually be on hand to help you find your vehicle, there will be occasions when they may be busy dealing with other passengers. It is therefore your responsibility to make sure that you join the correct coach and that you get off at the right stop.
Inspection of tickets
You must show and, when required, hand over for inspection, a valid ticket and any accompanying discount card and/or matriculation card at the request of the staff of the Company or its agent.
Lost or mislaid tickets
A ticket is your evidence of your right to make a journey and its safekeeping is your responsibility. Lost or mislaid tickets will not be replaced nor will refunds be made in respect of them if proof of purchase is not provided.
Terms and Conditions for Kintyre Express products are published on their website at:
West Coast Tours is a trading division of Craig of Campbeltown Limited.
Registered Office: Benmhor, Campbeltown, PA28 6DN