Useful Tour Information
Our comprehensive list of frequently asked questions covers everything you may need to know about our tours. If your query is not covered here, feel free to contact us.
Frequently asked question categories:
This depends on the tour or journey you are taking so please ask the driver on boarding. If there is no toilet on board, our drivers will do their best to accommodate passengers with regular rest-stops where appropriate.
Our drivers provide commentary on the coach portions of the Mull & Iona and Three Isles Tours (including Early Bird). On our service linking Craignure and Tobermory recorded commentary is provided in English.
In the instance of Staffa, our driver will transfer passengers to our partner, Staffa Tours, operator of the boat that will take you to Staffa. For Iona, our driver will transfer passengers to the Caledonian MacBrayne ferry which will take you over to Iona and be waiting for you on your return from Iona.
Wherever possible, we will assist the wheelchair bound passenger. However, we ask that all passengers who require special assistance or disabled access contact us at least 24 hours before departure to ensure we can accommodate their specific requirements as some tours may have parts that are unsuitable for wheelchair bound passengers.
There are no refreshments included within your ticket price which covers all transportation during your trip. We strongly recommend you bring food, snacks and refreshments with you as there are limited opportunities to purchase these on the islands.
On our tours that require a change of transport during the tour, we recommend that you bring hand luggage that you can take with you throughout as we cannot guarantee the safety of any luggage left on the vehicle.
For tours that include an element of ferry travel, we are guided by our partners Caledonian MacBrayne and Staffa Tours who will alert us when the weather causes safety concerns. In these instances, we would offer passengers an alternative tour that day (if possible), a full refund or reschedule their tour for another day.
Our tours are suitable for all ages with the exception of Staffa where, due to possible slippery rocks on the island and some steep steps, we would suggest it is not suitable for very young children or those who would find it difficult when conditions are wet and paths may be slippery underfoot.
Like all of Scotland, the weather can be changeable therefore we would recommend ‘layers’ and a waterproof jacket. For those travelling to Iona and Staffa, we recommend sturdy and comfortable footwear so you can maximise your experience by walking around during both of these island excursions. A backpack is also recommended for storage of snacks, waterproofs, cameras etc.
Upon disembarking from the ferry, proceed to the end of the pier where you will be met by a member of staff who will direct you to the coach allocated to your tour.
While Staffa is spectacular all year round, many visitors particularly enjoy seeing the nesting puffins. These birds arrive during March and April and depart in early August.
Booking & Ticket Questions
Our Oban tour shop is centrally located in Oban and can be found at the following address:
Our tour shop is open 7 days a week from 08:30 until 5:30 pm
You can also contact us by phone during these hours on 01586 555893
Yes, this is the ticket you will be required to present it at each stage of your journey, however you do need to obtain ferry tickets in addition to your email confirmation, see below for how to collect your ferry tickets:
For 07.25 departures
Please take a copy of your email confirmation to the Oban ferry terminal for the beginning of your tour and produce this at the terminal ticket desk.
Calmac staff will provide ferry tickets for your tour, please use your email confirmation as your ticket for the remainder of the tour – you will be required to present this confirmation for all bus travel and your trip with Staffa Tours.
For 09.55 departures
Please take a copy of your email confirmation to our West Coast Motors Tour shop. Our tour shop team will provide you with your ferry tickets. Please use your email confirmation as your ticket for the remainder of the tour – you will be required to present this confirmation for all bus travel and your trip with Staffa Tours.
For Orca Mini Cruises
Please take a copy of your email confirmation to the departure ferry terminal for the beginning of your tour and produce this at the terminal ticket desk.
You can book as far in advance as you would like as long as your tour is shown available for booking on our website. During the peak months our services can be very busy and while we work hard to accommodate all those who wish to travel, we recommend that you book at least 24 hours to help ensure availability on your chosen tour.
The Company will only cancel tours due to circumstances outwith our control or that might jeopardise your safety. We always offer you the choice of a rearranged tour or a refund if we cancel your tour.
Where the Customer cancels the tour reservation prior to 24 hours before departure a full refund less a cancellation charge of £1.50 will be provided. If the cancellation is less than 24 hours before departure a refund is entirely at the Company’s discretion.
We offer concession fares for children aged under 16. Children under 5 travel free.